Frequently Asked Questions
Everything you need to know about your Arcina Ori experience.
How long will it take for my order to arrive?
Standard domestic orders are processed within 1-2 business days and typically arrive within 3-5 business days. International shipping times vary by location, generally ranging from 7-14 business days.
What is your return policy?
We accept returns on unworn items with original tags attached within 14 days of delivery. Please note that certain sale items or intimate apparel may be marked as final sale and ineligible for return.
How do I know which size to choose?
Each product page features a detailed size guide tailored to that specific silhouette. If you are between sizes, we generally recommend sizing up for a more comfortable fit, or contacting our support team for personalized advice.
Do you offer international shipping?
Yes, we ship worldwide. Shipping costs and any applicable import duties or taxes will be calculated at checkout based on your specific destination.
How should I care for my Arcina Ori garments?
To maintain the integrity of our premium fabrics, we recommend dry cleaning or hand washing in cold water with a gentle detergent. Always lay flat to dry and avoid direct sunlight.
Can I modify or cancel my order after it has been placed?
Because we aim to process orders as quickly as possible, we can only accommodate changes or cancellations within 1 hour of purchase. Please contact our support team immediately for assistance.